True Romance…
I didn’t realise when I started this business what a difference we would get to make. Of the 100,000 customers in the first five years….I…
Entrepreneur, Author, Speaker, LinkedIn Influencer & TV personality
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Stop Yelling and Start Listening.
I had the wonderful opportunity to hear Tim Pethick, founder for Nudie Juice, speak this week. What a remarkable branding story. He shared some alarming…
We’re happier than we were 12 months ago…
I picked this up this week in BRW. More than 44 per cent of Australian employees say the poor quality of their managers makes them…
Being in the customers world.
I decided to be with our Pleasure Relations team on the phone for a day last week. What a fantastic experience. What a privilege to…
Do you want loyal customers and committed employees?
In one of those many emails that I subscribe to – this comment really struck a cord with me. “Do you want loyal customers and…
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must read articles: Entrepreneurship
19 Mar '18
Making Connections Last
7 Dec '17
What startups in Australia are thinking...
17 Nov '17
Life as an entrepreneur
Looking for the next big thing.
So many people from everywhere I go, whether it be work related or social, comment on the sale of YouTube to Google. People remark on…
Ignore the critics. Embrace the criticism.
Sometimes people get really angry, upset and need to vent their spleen. And it is hard not to react to that anger and become defensive….
Big guy takes a fall….one for the small guys.
I wrote some months ago about how small organisations have a greater ability to achieve customer intimacy. I used the examples of the cafes in…
A little thanks goes a long way..
I often speak of the power of thank you…and how unexpected thank yous can mean so much. I received this email today and I was…
An open source future for research.
I wonder what the results would have been five years ago if we had researched the marketing on experiential gifting. Given that the concept was…
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Categories
- Books I recommend
- Business Plan
- Business Process
- Business Vision Statement
- Customer Experience
- Employee Engagement
- Employee Wellbeing
- Entrepreneurs
- How to Start a Business
- Life Lessons
- Marketing
- Pitching a Business
- Problem Solving
- Purpose At Work
- Quotes
- Retail
- Scorecard
- Setting Business Goals
- Shark Tank
- Thriving Leaders
- Tip of the Day
- Volunteering
- Weekly Insights