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I was delighted to receive this photo from a client…It is from one of their 28 launch events as they rolled out the RedBalloon Program at each of their branch locations. When I opened it…I wondered who the people were… where do they live? I wonder what they have always wanted to experience.

We never know where the conversation ends up and in what way people are talking about us – that they are is a privilege.

“Remarkable isn’t up to you. Remarkable is in the eye of the customer. If your customer decides something you do is worth remarking on, then, by definition it’s remarkable’
Seth Godden.

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