My colleague Shaelene – a customer experience executive at RedBalloon shared the story below on our internal blog…. It reminded me of why we do what we do… to be human is to share special moments. Life is so not about the stuff that we accumulate. We believe that people do need more ‘good times’ in their lives – and this story truly demonstrates our belief.
“I received a phone call earlier today from a lovely older lady named Mary Jo. She made a booking over the phone for her and a friend for the High Tea For Two. The date they booked for was October 20th.
This date is a significant one as they both married their husbands on this date. Unfortunately both their husbands have now passed away but as a tradition, every year they do an experience to celebrate both their wedding anniversaries together.”
What a wonderful tradition – and a nice reminder that it is our customers who tell us over and over again why we are in business – we just need to make sure we are listening.
Thank you Shae for sharing this delightful story.