Customer Intimacy Creates Experience
Sometimes all the intention in the world – still means that a customer does not have a good interaction. The question I pose is can…
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Number 1 rule of Retailing = Entertainment
This week we have seen the demise of Fletcher Jones and the opening of Top Shop. My 15 year old daughter texted me, saying ‘I’m…
Qantas Unions will determine this week
As I sit to write my regular ‘Coming up this week’ blog it is not as simple as looking in my calendar and preparing myself…
A ‘luxury’ brand experience.
I am fascinated by how organizations personify the brand experience. It is often so hard to get it right. One thing is promised in advertising…
Coming up this week – 7 Feb 2011.
Verne Harnish raised an interesting question this week in his Insights Newsletter… the notion that there are no such people as ‘internal customers’. This week…
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Five points on Social Media iStrategy 2010
I spoke on a panel this week at the inaugural Australian iStrategy event. (there were about 400 in attendance) I’m very glad that I got…
Corporate Customer Love
I recently read the book Delivering Happiness by Tony Hsieh – CEO of Zappos.com – He believes much of the success of his $1billion online…
The 10 point Customer Excellence Checklist
I’ve been reading the book ‘Delivering Happiness’ by Tony Hsieh CEO of Zappos.com. There are a significant number of similarities between RedBalloon and Zappos. As…
Employee Engagement 101
Some of my colleagues attended an event last week on Employee Engagement. The speaker asked who ‘knew what employee engagement was?’ Only 5 of the…
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Categories
- Books I recommend
- Business Plan
- Business Process
- Business Vision Statement
- Customer Experience
- Employee Engagement
- Employee Wellbeing
- Entrepreneurs
- How to Start a Business
- Life Lessons
- Marketing
- Pitching a Business
- Problem Solving
- Purpose At Work
- Quotes
- Retail
- Scorecard
- Setting Business Goals
- Shark Tank
- Thriving Leaders
- Tip of the Day
- Volunteering
- Weekly Insights