Customer Loyalty = Small Business Success
Protection from Disruption The world of work is melding with the rest of life – people are online and connected all the time – how…
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Standing out – is about the customer experience
These days, I am known to many simply as the #RedShark from Channel TEN’s Shark Tank Australia or ‘that lady in red,’ but being the…
What new thing did you do today?
Life is too short to miss out on new experiences; routine can be wonderful but new things stimulate our creativity, conversation and the richness of…
The ‘customer gets customer’ rule for start-up valuation
As we head toward Sunday night and the new time of 9.00 on Channel Ten’s Shark Tank I wonder how many pitches will be considering…
Why I ate pet food on national TV and why I would do it again
When I walked into work on Monday morning I was met by RedBalloon’s PR Executive who greeted me with, “You’ll never believe the headline I…
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@ the huddle
@ the huddle
Click to discover how I can help you progress to the next level through my Facebook Community The Huddle.
4 insights in 8 minutes on entrepreneurship
I’m looking forward to my keynote at the Small Business Summit next week –Â I did this interview (included below) for the local radio station…
Retailers need to know your time is their money.
I had half an hour between meetings in the city of Melbourne today – and I had some gift vouchers that I had received from…
10 ways to fall in love – with your customer
This years theme at RedBalloon is all about Customer Love. We have been playing a game to improve our NPS score… I was recently reminded…
Tea for Two – a great reminder of ‘why’ we do what we do.
My colleague Shaelene – a customer experience executive at RedBalloon shared the story below on our internal blog…. It reminded me of why we do…
What would you pay for better customer service?
The American Express Global Customer Service Barometer found that Australian’s will pay more – in fact up to 12% more if that just got better…
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