I had fun last week – meeting the team at Kikki-K – sharing the RedBalloon growth story at their lunch and learn. What a fabulously committed team – it makes sense why the Kikki-K stores are such a fabulous retail experience.
We continued our 1,000,000th customer celebrations with a big sale…. I think we were all surprised with the amount of phone calls the advertising campaign is generating and as a result we got in back log in our customer experience emails (sorry if you were one of them) as the phones were running hotter than expected. It was all hands on deck to answer customer emails. (Really appreciate Jemma GMs quick action once the issue was discovered – and the dedication of RedBallooners from every team answering our customer queries.) Thanks to those customers who gave me direct feed back on our shortcomings – and we have been very intentional about correcting them.
Also I have found that my personal email box is also in an overwhelming state. So if you have contacted me with a request for mentoring or insights – alas at the moment I am focusing on the RedBalloon customer experience. I will get back to you but perhaps it will take a while.
This week.
Monday: Speaking engagement in Mandurah (south of Perth) for Goldwell at their customer event on employees are the new customers
Tuesday: Launch of the Australian Institute of Business Well Being
Wednesday: Tackle some emails
Thursday: RedBalloon board meeting
Friday: Family time for 5 whole fabulous days!