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I learned recently at a seminar that it is 15 times faster to deal with a customer issue by phone than by email. I didn’t…
Entrepreneur, Author, Speaker, LinkedIn Influencer & TV personality
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Rolling out the Red Carpet.
There is a very real reason why I call myself the chief experience officer (CEO). It is not because RedBalloon sells experiences. I call myself…
1000 more birthdays.
Yet another birthday (next Friday just in case you needed to know) is fast approaching and this always gets me thinking …. ‘Am I doing…
Staying ahead of the game.
I’ve been writing posts over the past few days about the things that I learned in travelling to the Entrepreneurs Organization global conference in Vegas….
What not to do..
We have had our heads down over several weeks, working out what next years plan is going to look like. There are many ideas, lots…
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@ the huddle
@ the huddle
Click to discover how I can help you progress to the next level through my Facebook Community The Huddle.
must read articles: Entrepreneurship
19 Mar '18
Making Connections Last
7 Dec '17
What startups in Australia are thinking...
17 Nov '17
Life as an entrepreneur
What are we saying about us?
I know about employee branding ? in theory anyway. That is how employees engage with the brand. I was considering my own business and realised…
Actions speak loudly about your brand
One of the things that I found so frustrating when I was running my last business was waiting for the money to arrive. I delivered…
Being in the customers world.
I decided to be with our Pleasure Relations team on the phone for a day last week. What a fantastic experience. What a privilege to…
Ignore the critics. Embrace the criticism.
Sometimes people get really angry, upset and need to vent their spleen. And it is hard not to react to that anger and become defensive….
Getting people talking..
In the early days at RedBalloon we got so many things wrong…it’s quite embarrassing now when I think back. If only I knew then what…
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Categories
- Books I recommend
- Business Plan
- Business Process
- Business Vision Statement
- Customer Experience
- Employee Engagement
- Employee Wellbeing
- Entrepreneurs
- How to Start a Business
- Life Lessons
- Marketing
- Pitching a Business
- Problem Solving
- Purpose At Work
- Quotes
- Retail
- Scorecard
- Setting Business Goals
- Shark Tank
- Thriving Leaders
- Tip of the Day
- Volunteering
- Weekly Insights