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Sometimes all the intention in the world – still means that a customer does not have a good interaction. The question I pose is can…
I have just heard someone recount a story that the CEO of his organization stated (only weeks ago) “Forget culture – we’ve got a project…
I am fascinated by how organizations personify the brand experience. It is often so hard to get it right. One thing is promised in advertising…
I spoke on a panel this week at the inaugural Australian iStrategy event. (there were about 400 in attendance) I’m very glad that I got…
Lessons For Sustainable Growth I had the delight of my colleague Jemma (Redii GM) sharing with me her insights from the former CEO of McDonalds…
I recently read the book Delivering Happiness by Tony Hsieh – CEO of Zappos.com – He believes much of the success of his $1billion online…
I’ve been reading the book ‘Delivering Happiness’ by Tony Hsieh CEO of Zappos.com. There are a significant number of similarities between RedBalloon and Zappos. As…
I cannot stand waste. And this week the debate about how the government is spending $38million on selling (advertising) a tax package has really made…
Employee Branding Lessons After a massively long and productive year, it was time to refresh… family time. As the kids are much older now, their…
The interview for Marie Claire asked such a variety of questions..the answers might be of interest. What has one trait helped you most in business?…
