Customer Experience | Naomi Simson

Setting Business Goals

18 Dec, 17

Prioritising — especially at Christmas

Setting Business Priorities Our theme in The Huddle this month is Priority and our Facebook Live this month was all about setting priorities and keeping…

Entrepreneurs, Setting Business Goals

7 Dec, 17

What startups in Australia are thinking…

Australian Startup Ecosystem Startup Muster released their 2017 annual survey results last week which highlight the developments in the Australian startup ecosystem. Assistant Minister for…

Setting Business Goals

21 Jul, 16

How to add $100,000 to your bottom line

We have never lived in a more ‘abundant’ time – despite the fact that there are more than 7 billion people on the planet –…

Life Lessons, Setting Business Goals

21 Dec, 14

What I see for a successful 2015

I was asked by the editorial team at LinkedIn to pen what I see coming for 2015 so I have put some thoughts together to…

Setting Business Goals

1 Oct, 14

4 insights in 8 minutes on entrepreneurship

I’m looking forward to my keynote at the Small Business Summit next week – I did this interview (included below) for the local radio station…

Setting Business Goals

25 Jun, 14

We are multi sensory beings – Aesop

Think about the brands that you love – how do they make you feel? What do they mean to you? Now think about those bill…

Setting Business Goals

23 Jan, 13

10 ways to fall in love – with your customer

This years theme at RedBalloon is all about Customer Love. We have been playing a game to improve our NPS score… I was recently reminded…

Setting Business Goals

9 Nov, 12

A RedBalloon world – the story travels

I am often out and about meeting people, customers and suppliers and of course speaking to groups this can take me to anywhere in Australia…

Setting Business Goals

15 Sep, 12

Tea for Two – a great reminder of ‘why’ we do what we do.

My colleague Shaelene – a customer experience executive at RedBalloon shared the story below on our internal blog…. It reminded me of why we do…

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