Impact of online retail giants on small business
Australian Retail Industry Amazon has arrived in Australia and there is no doubt that it has a long term strategy and deep pockets — but…
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A letter to RedBalloon customers past, present and future
NSW 3 year expiry gift cards legislation In 2001, when I thought it was a good idea to start a business from home, no one…
When their face says it all
Visit the Myer Giftorium in Sydney and Melbourne Who knew way back in 2001, that sixteen years later, having served 4 million customers I’d still…
Customer Loyalty = Small Business Success
Protection from Disruption The world of work is melding with the rest of life – people are online and connected all the time – how…
Standing out – is about the customer experience
These days, I am known to many simply as the #RedShark from Channel TEN’s Shark Tank Australia or ‘that lady in red,’ but being the…
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must read articles: Entrepreneurship
19 Mar '18
Making Connections Last
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What startups in Australia are thinking...
17 Nov '17
Life as an entrepreneur
The ‘customer gets customer’ rule for start-up valuation
As we head toward Sunday night and the new time of 9.00 on Channel Ten’s Shark Tank I wonder how many pitches will be considering…
Customer Experience = Brand Reputation
On Sunday at 4.55pm I scooted into the car park at a Harvey Norman store. My son and I raced inside – he was in…
Customer Intimacy Creates Experience
Sometimes all the intention in the world – still means that a customer does not have a good interaction. The question I pose is can…
Top 5 priorities for women – its all about the customer experience
A recent attitudinal study about women conducted by Marie Claire in the US gives a great insight for marketers. This study confirms what I often…
What is Brand Engagement?
I’ve just been at the Brand Engagement conference in New York, and there is much discussion about its definition. After attending many sessions (which I…
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Categories
- Books I recommend
- Business Plan
- Business Process
- Business Vision Statement
- Customer Experience
- Employee Engagement
- Employee Wellbeing
- Entrepreneurs
- How to Start a Business
- Life Lessons
- Marketing
- Pitching a Business
- Problem Solving
- Purpose At Work
- Quotes
- Retail
- Scorecard
- Setting Business Goals
- Shark Tank
- Thriving Leaders
- Tip of the Day
- Volunteering
- Weekly Insights