I’m looking forward to my keynote at the Small Business Summit next week –  I did this interview (included below) for the local radio station about what I would be speaking about. My interview with Tony Eades covered so much in such a short time – and it gives a flavor for what I will share at the event. Whether you can attend or not – you might find insights and value in the interview.

The topics include:

1. My opinion on the three things that make a great business,
2. What is the best approach to customer experience,
3. How we became a great work place,
4. Where it all started

Not bad in 8 minutes… if you can make the event it will give me a chance to answer your particular questions…. There may still be time to register.