The 10 point Customer Excellence Checklist
I’ve been reading the book ‘Delivering Happiness’ by Tony Hsieh CEO of Zappos.com. There are a significant number of similarities between RedBalloon and Zappos. As…
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How To Deal With Bad Apples
How To Deal With Bad Apples In the last few posts, I have been talking about what it takes to be a Great Place to…
Questions To Teach How To Build Trust
How To Build Trust I have trawled through online articles featuring best employers and companies with high engagement scores. I’m curious as to what others…
A crystal ball would be helpful
Hindsight versus foresight: When people ask me ‘have I got any regrets’, or ‘what would you do differently?’ I answer philosophically – we made a…
Curious about Strengths
Some years ago I had my Gallup Strengths done (see previous post) since then everyone who joins RedBalloon has also completed the review… it is…
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@ the huddle
Click to discover how I can help you progress to the next level through my Facebook Community The Huddle.
must read articles: Entrepreneurship
19 Mar '18
Making Connections Last
7 Dec '17
What startups in Australia are thinking...
17 Nov '17
Life as an entrepreneur
The EOFY Budget Problem Most Companies Have
EOFY Budget Problem Many businesses are busily planning for the new financial year. We are no different. We have our heads down, reviewing our performance,…
Advertising Does Not Build A Brand
I cannot stand waste. And this week the debate about how the government is spending $38million on selling (advertising) a tax package has really made…
Where are the women…
I was speaking this week at the ADC Future Summit in Melbourne and there was quite some discussion on the fact that Australia is fast…
Bad Habits For Leaders
Bad Habits For Leaders The hardest thing for a CEO to know is what are the bad habits for leaders? Which of the many things…
What crossing the road teaches our children.
I was in the city last week with some of my colleagues and as we sat in the RedBalloon mini (Ruby) at the lights we…
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Categories
- Books I recommend
- Business Plan
- Business Process
- Business Vision Statement
- Customer Experience
- Employee Engagement
- Employee Wellbeing
- Entrepreneurs
- How to Start a Business
- Life Lessons
- Marketing
- Pitching a Business
- Problem Solving
- Purpose At Work
- Quotes
- Retail
- Scorecard
- Setting Business Goals
- Shark Tank
- Thriving Leaders
- Tip of the Day
- Volunteering
- Weekly Insights