The 10 point Customer Excellence Checklist
I’ve been reading the book ‘Delivering Happiness’ by Tony Hsieh CEO of Zappos.com. There are a significant number of similarities between RedBalloon and Zappos. As…
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I’ve been reading the book ‘Delivering Happiness’ by Tony Hsieh CEO of Zappos.com. There are a significant number of similarities between RedBalloon and Zappos. As…
How To Deal With Bad Apples In the last few posts, I have been talking about what it takes to be a Great Place to…
How To Build Trust I have trawled through online articles featuring best employers and companies with high engagement scores. I’m curious as to what others…
Hindsight versus foresight: When people ask me ‘have I got any regrets’, or ‘what would you do differently?’ I answer philosophically – we made a…
Some years ago I had my Gallup Strengths done (see previous post) since then everyone who joins RedBalloon has also completed the review… it is…
must read articles: Entrepreneurship
19 Mar '18
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EOFY Budget Problem Many businesses are busily planning for the new financial year. We are no different. We have our heads down, reviewing our performance,…
I cannot stand waste. And this week the debate about how the government is spending $38million on selling (advertising) a tax package has really made…
I was speaking this week at the ADC Future Summit in Melbourne and there was quite some discussion on the fact that Australia is fast…
Bad Habits For Leaders The hardest thing for a CEO to know is what are the bad habits for leaders? Which of the many things…
I was in the city last week with some of my colleagues and as we sat in the RedBalloon mini (Ruby) at the lights we…