November 2006 - Page 2 of 2

6 Nov, 06

Ignore the critics. Embrace the criticism.

Sometimes people get really angry, upset and need to vent their spleen. And it is hard not to react to that anger and become defensive….

2 Nov, 06

I wrote some months ago about how small organisations have a greater ability to achieve customer intimacy. I used the examples of the cafes in…

1 Nov, 06

I often speak of the power of thank you…and how unexpected thank yous can mean so much. I received this email today and I was…

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