Football fever…
Who wrote the book on success? Imagine if Martians came to earth and saw a game of soccer being played. They have no idea about…
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Who wrote the book on success? Imagine if Martians came to earth and saw a game of soccer being played. They have no idea about…
I have lost my voice and I have not spoken a word since Wednesday!! And contrary to popular belief this is not quite the agony…
Quirky Qwerty Keyboard I’ve started writing a lot of what I’ve learned down in a book. Which is a fascinating process for me as I…
You may have met Dexter Dog, RedBalloon’s Chief Security Officer. Having been one of the very first employees, Dexter has been with us for three…
Growth Guy – Verne Harnish I met Growth Guy – Verne Harnish several years ago (author of Mastering the Rockefeller Habits) I have been to…
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There is a lot of discussion in the media about web 2.0 and the new level of intimacy that we can have with customers, suppliers,…
Relentless and exceptional Customer Service I was just given a copy of a little book about Customer Service called ‘The Simple Truths of Service –…
I often say that icing on mud pie does not a cake make. I read this quote recently…if your relationship with your manager is fractured,…
“What lies before us, what lies behind us, is nothing compared to what lies within us.” Ralph Waldo Emerson “We are not creatures of circumstance,…